Email Help/Setup

This help topic describes how to setup and manage your emails using different third party clients and how to use the Web Mail service to check your email.

Setting up your email client for POP mail:

• Outlook Express 6
• Microsoft Windows Mail
• Microsoft Outlook 2007
• Microsoft Outlook 2000
• Microsoft Outlook 97
• Microsoft Outlook Express
• Microsoft Exchange/ Windows Messaging
• Eudora
• Netscape 4.0
• Incredimail
• Mac OSX
 

Email Troubleshooting

• You can receive but not send
• You can send but not receive
• You can't send and can't receive
• You recieve an "Invalid username/password" error

Important settings for all clients:

Incoming Mail Server (POP3)- mail.bardstowncable.net

Outgoing Mail Server (SMTP)- mail.bardstowncable.net

Your e-mail name, account name and password for your service.

If your account information is incorrect or not set up properly, you may experience any of the following symptoms:

• You can neither send nor receive e-mail messages
• You can send e-mail messages, but not receive them.
• You can receive e-mail messages, but not send them.

If you experience any of these symptoms, verify that your account information is correct and that your account is set up properly. To do so, contact BCI.

Outlook Express 6

Add a New Account

Start Outlook Express, and on the Tools menu, click Accounts.

In the Internet Accounts dialog box, click Add, and then click Mail. The Internet Connection Wizard will guide you through the account setup process.

NOTE: Unless specified all server and address entries are typed in lowercase. Your Password and Account ID are case sensitive, depending upon the specifications of Your account.

In the Your Name box type your Display Name, the name you would like to have appear on all mail messages you send, and then click Next.

In the E-mail Address box, type the address.

NOTE: Your e-mail address usually takes the form of a combination of a name @bardstowncable.net Example, John Doe's  e-mail address, using the account name johnd would be johnd@bardstowncable.net

By default, this address is the Reply To address for all messages. If you wish to have mail replies sent to another address, type this address in the Reply Address box. Click Next and complete the setup. compose and Send a test message to your own email address to make sure your setup is correct.

NOTE:  If there is more than one user checking there email account using the same email client, you can distinguish between multiple users by using  a new feature called identities. 

You can manage identities by using Identity Manager. You can use Identity Manager to modify existing identities, create new identities, and change default identities. To start Identity Manager, use one of the following methods:

• On the File menu, click Switch Identity , and then click Manage Identities .
• On the File menu, point to Identities , and then click Manage Identities .
  

To create a new identity:

1. View the New Identity dialog box by using one of the following methods:
   
   • On the File menu, point to Identities , and then click Add New Identity.
   • On the File menu, point to Identities , click Manage Identities , and then click New .
   • On the File menu, click Switch Identity , click Manage Identities , and then click New 
     
2. In the Type your name box, type a name for the identity.
   
3. If you want to set a password for your identity, click to select the Require a password check box, type a password in the New Password and Confirm New Password boxes, and then click OK.
   
4. Click OK . If you want to switch to the new identity now, click Yes . Otherwise, click No , and then click Close.
   

To switch to a different identity when Outlook Express is already running:

1. On the File menu, click Switch Identity.
   
2. Click the identity that you want to switch to. If you set a password for the identity, type the password in the Password box.
   
3. Click OK . When you do so, Outlook Express automatically quits and restarts by using the identity you selected.

To log off from the current identity:

1. On the File menu, click Switch Identity.
   
2. Verify that the current identity is selected, click Log Off Identity , and then click Yes .
   

NOTE: For each identity (user) you have to setup the account in outlook express as descried earlier. 

For additional information please check Microsoft Knowledge base information for Outlook Express 5.

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Setting Up Mail in Microsoft Outlook 2000

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, on the Help menu, click About Microsoft Outlook. In About Microsoft Outlook, you should see "Internet Mail Only" if you have the Internet Mail Only option installed.

Setting up a new E-mail client 

Start Outlook, and on the Tools menu, click Accounts.

In the Internet Accounts dialog box, click Add, and then click Mail. The Internet Connection Wizard will guide you through the account setup process.

NOTE: Unless specified, all server and address entries are typed in lowercase. Your Password and Account ID are case sensitive, depending upon the specifications of Your account.

In the Your Name box type your Display Name, the name you would like to have appear on all mail messages you send, and then click Next.

In the E-mail Address box, type the address BCI has provided you.

• NOTE: Your e-mail address usually takes the form of a combination of a name @ bardstowncable.net
•  example, John Doe's email address could be   johnd@bardstowncable.net

By default, this address is the Reply To address for all messages. If you wish to have mail replies sent to another address, type this address in the Reply Address box. Click Next and complete the setup.

For additional information please check out this site - http://www.microsoft.com/office/outlook/support/default.htm

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Setting Up Mail in Microsoft Outlook 97

1. Select Services from the Tools menu.
2. If you do not see Internet Mail listed, click Add. If you do see Internet Mail listed, click Properties.
3. Enter your first and last name in the Full Name field, and your Email address in the Email Address field.
4. In the Internet Mail Server field, enter your POP3 host mail.bardstowncable.net
5. Enter your user name in the Account Name field. Your user name is the part of your Email address before the "@" sign.
6. Enter your password in the Password field.
7. Click on Advanced Options.
8. In the Forward All Outbound Mail field, enter your SMTP server mail.bardstowncable.net
9. Click OK until you are back at the main Outlook screen. You will need to exit and restart Outlook before you can send or receive mail.

You are now ready to receive and send mail using Microsoft Outlook 97.

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Setting Up Mail in Microsoft Outlook Express

1. Select Accounts from the Tools menu.
2. On the Mail tab, click Add, then select Mail. The program will then take you through a series of screens entitled the Internet Connection Wizard.
3. In the Display Name box on the first screen, type your real name the way you would like it displayed in your outgoing messages.
4. The next screen will prompt you to enter your full Email address. For example,       username@bardstowncable.net
5. On the next screen, select POP3 from the pull-down menu. Enter your POP3 host mail.bardstowncable.net into the Incoming Mail Server box, and your SMTP server mail.bardstowncable.net in the Outgoing Mail Server box. 
6. On the next screen, select Log On Using POP Account Name. Enter your user name (the part of your Email address before the "@" symbol), and your password, which BCI will provide you.
7. After clicking Next, you will be prompted to enter a "friendly name" for the Email account. You can enter any name you'd like.
8. On the last screen, select your method of connecting to the Internet which is LAN.

You are now ready to receive and send mail using Microsoft Outlook.

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Setting Up Mail in Eudora

1. On a PC: In the Tools menu, select Options. Select Getting Started in the scrolling icon menu on the left side of the window. (If you are setting up your Eudora client for the first time, it will automatically take you to this screen when you start the program.)

   On a Mac: In the Special menu, select Settings. Select Getting Started in the scrolling icon menu on the left side of the window. (If you are setting up your Eudora client for the first time, it will automatically take you to this screen when you start the program.)

2. In the POP Account box, type your user name, the "@" sign, and the name of your POP3 host. Example, John Doe  e-mail address using the account name johnd would be johnd@bardstowncable.net
3. Type in your real name, as you would like it displayed in parentheses after your return address in your outgoing mail. It will also be displayed in the sender column of all messages you send.
4. Select Hosts in the scrolling icon menu on the left. Your POP account should already be filled in. Enter your SMTP server name, mail.bardstowncable.net
5. Select Personal Information in the scrolling icon menu, and type your Email address, for example, johnd@bardstowncable.net in the Return Address box. Normally you will use your regular Email address, but you can enter a different Email address if you like.
6. Click OK to save your settings information.

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Setting Up Mail in Netscape 4.0

When you first install Netscape 4.0, you will have the option to set up your mailbox by entering your POP3 host, your SMTP host, and your user name. 

To edit your mail preferences in Netscape:

1. Select Preferences from the Edit menu.
2. Select Mail & Groups. (If you do not have Mail & Groups as an option, you have installed the stand-alone version of Netscape. In order to use Netscape as a mail client, you need to install the full version of Netscape with Messenger Mailbox).
3. Select Mail Servers, and enter your POP3 host, your SMTP host, and your user name. Your user name is the part of your Email address before the "@" sign. The names of your POP3 host and SMTP host is mail.bardstowncable.net

Netscape allows you to create multiple Email boxes with unique passwords, to allow different users to share the same computer.

1. From the Netscape Program Group, select Utilities,  User Profile Manager.
2. Select New to create a new profile.
3. You will have the option to enter your POP3 server, SMTP server, NNTP (news server), user name, and Email address. Your NNTP setting maybe optional.

You are now ready to receive and send mail using Netscape Mail.

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Setting Up Mail in Microsoft Exchange/Windows messaging

The first time you run Microsoft Exchange/Windows Messaging, you will have to add an Information Service to a User Profile in order to be able to send and receive mail. Before you can add any information, the service must be installed.

1. When the Windows Messaging Setup Wizard appears, make sure the Internet Mail item is checked under Use The Following Information Services; then click Next.
2. Specify whether you will be connecting to the Internet mail service via Network or LAN, then click Next.
3. In the Specify The Name box, enter the name of your POP3 server, mail.bardstowncable.net Click Next.
4. Select Automatic. Click Next.
5. Enter your Email Address and Your Full Name in the spaces provided; click Next.
6. Enter your Mailbox Name (the part before the "@" sign in your Email address) and Password, in the spaces provided. Click Next. contact BCI if don't know the above information.
7. On the last page of the Setup Wizard, click Finish.

You are now ready to receive and send mail using Microsoft Exchange.

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Setting Up Mail in Incredimail

From the IncrediMail main window, click on the "Tools" menu and select Accounts. At this point, a Mail Accounts dialog will open. Click on "Add" to create a new email account. At this point, the Account Wizard will open. Select "Let me configure settings myself" and click "Next".

Type the name you want to show up on your emails in the "Your name is: " box. Type your email address (for example: johndoe@bardstowncable.net) in the "Your email address: " box and click "Next".

Here Incredimail will automatically search online for your server names. Both the incoming mail server and outgoing mail server should say mail.bardstowncable.net If they do not then erase whatever is in these boxes and type mail.bardstowncable.net in both the incoming and outgoing mail server boxes. Click "Next" when this is completed.

Now Incredimail will ask for your username and password. Your username is your email address with '@bardstowncable.net' omitted. For example, if your email address is johndoe@bardstowncable.net, your username would just be johndoe. Then type your password in the box and click finish. If you've forgotten your password, call us at 348-5947 and we'll get that information to you.

Setting Up Mail in MAC OSX

Step 1: In the Dock, locate the icon for Mail

Step 2: When you first open Mail, the Mail Setup window will apear, asking you for your email information. Fill in fields specified with the information described below:

Email Address: This should be your e-mail address (for example: jondoe@bardstowncable.net).
Incoming Mail Server: Type in your incoming mail server (mail.bardstowncable.net).
Mail Server Type: Choose POP as your mail server type.
User Account ID: This should be your username on your mail server (for example: jondoe).
Password: This will be the password given to you when you recieve your e-mail account information.
Outgoing (SMTP) Mail Server:Type in your outgoing mail server (mail.bardstowncable.net.net).

When finished specifying your settings, click on the OK button.