What to look check first!

As part of Bardstown Cable TV's dedication to providing our subscribers with quality service, service calls not related to customer equipment are available free of charge.  In order that we may provide efficient service when you experience problems with our signal, we request that you check the following items before calling our office:

1.  If you have more than one television on cable service and all of them have the same problem, call our office.

2.  Check to insure that all of the connections and fittings to your television are tight and correctly installed.

3.  Make sure that all of your equipment is turned on and plugged into a functioning electrical receptacle.

4.  If you are not receiving any channels above Channel 13, and your TV (or VCR) is cable ready, make sure that it is in the "CATV" mode and not the "Antenna" mode (you may need to refer to your Owner's Manual).