The Bardstown Cable Internet Survey

As your City of Bardstown Customer Advocate, I'd like your feedback on a regular basis. That's why I am inviting
you to respond to our Customer Survey. I would appreciate it if you would take the 5 minutes necessary to complete the internet survey.
Your input is extremely important and is used to collect positive customer satisfaction as well as determine areas for improvement. It is taken
seriously and acted upon!

We understand that your satisfaction is affected by several influences
including our people, services and processes. Please tell us about your experiences with BCI, good and bad.

Our mission is to create delighted customers. This survey will help us
accomplish our goal.

  • Sign Up Survey Questions
  • Installation Survey Questions
  • General Service Survey Questions
  • Troubleshooting Survey Questions

    General Information
    Customer Name
    E-Mail Address
    Gender Male Female No Answer
    Are You A First Time Visitor A Repeat Visitor No Answer
    Overall, how satisfied are you with your sign up experience? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How satisfied were you with the Customer Services' explanation of your cable internet service? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How satisfied were you with the Customer Services' explanation of your email? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How satisfied were you with the Customer Services' explanation of your web space? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    If you are a Telco-Return customer, how satisfied were you with the Customer Services' explanation of your use of a phone line for cable internet service? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How likely are you to recommend Bardstown Cable Internet to friends or family? Very Likely Likely Neutral Unlikely Very Unlikely No Answer
    Comments
    Were you a self install customer? Yes No No Answer
    Comments
    How satisfied are you with the cable portion of your installation? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How satisfied are you with the network portion of your installation? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    If you were a self install customer, how satisfied were you with the helpfulness of the instructions provided? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    If you have a network set up in your home or business (i.e. you have two or more computers hooked to the internet through a router or hub), how satisfied are you with the performance of the internet through your network? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How satisfied are you with the Webmail service provided by BCI? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Never Used It No Answer
    Comments
    How satisfied are you with the free Internet Filtering service provided by BCI? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Never Used It No Answer
    Comments
    How satisfied are you with the speed of your Internet service? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How satisfied are you with the Spam Control service provided by BCI? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Never Used It No Answer
    Comments
    If we are hosting your Domain Name, how satisfied are you with our Domain Hosting service? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Never Used It No Answer
    Comments
    Overall, how satisfied were you with your troubleshooting experience? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    Overall, how comfortable are you using your cable internet? Very Comfortable Comfortable Neutral Uncomfortable Very Uncomfortable No Answer
    Comments
    How satisfied were you with the helpfullness of the representative who assisted you? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied No Answer
    Comments
    How many minutes did you spend completing your troubleshooting process in total? 0 - 5 minutes 6 - 10 minutes 11 - 15 minutes 16 - 30 minutes More than 30 minutes No Answer
    Comments
    How acceptable was the length of your troubleshooting process? Very Acceptable Acceptable Neutral Unacceptable Very Unacceptable No Answer
    Comments
    How likely are you to recommend Bardstown Cable Internet to friends or family? Very Likely Likely Neutral Unlikely Very Unlikely No Answer
    Comments